What is included in shipping costs?

Prices reflected in the shipping costs include the transport of products to the address indicated by the user, the packing of the products purchased on the optimal formats that ensure its integrity, insurance against loss or breakage as well as VAT in the territories where this tax applies.   The price of transport to the Canary Islands, Ceuta and Melilla include the cost of transport, insurance and customs clearance but do not include the import tariffs and local taxes which shall be borne by the customer at destination.   El número de botellas en cada rango de pesos es aproximado y dependerá de los formatos de cada producto.

How long does it take to get my order?

In the Iberian Peninsula (including Portugal) orders normally take between 2-3 business days to be delivered. Shipments to the Balearic Islands and to other European countries usually take between 3 and 4 business days. Shipments to the Canary Islands will be delivered between 8 and 12 working days after placing the order. The delivery time begins to run from 8:00 in the morning of the next business day to confirmation and payment.

 

 

Which courier company will send my order?

We work with several companies of transport (Tourline, Cronoexpress, Envialia, Seur and Mrw). According to the destination of your order and the amount of bottles that you request, we will use a provider or another. All our providers are first line for ensuring delivery commitments. All orders made have associated transport so once you make payment with any of the offered methods to the carrier you don’t have to pay anything.

What happens if I get a broken bottle or the order is not correct?

In the case that you get the order with any deficiency, you get a broken bottle or you get a confused order due to our error in preparing his expedition, please get in touch with us at info@dolmendelacara.com, where we will start our incident management procedure in place to give you a solution as soon as possible.

What happens if I am not at home when the carrier arrives?

The carrier will leave you a note with his phone to arrange a new date and time of delivery. If on the second try, you can’t make the delivery, you will have to go to collect your order to the office of the carrier.

I have more questions about the terms of delivery

In case you have any more questions or you want to make us any question regarding the terms of delivery, please contact with dolmendelacara.com, who will be delighted and will solve your questions at info@dolmendelacara.com. Dolmendelacara.com works every day to fulfill the commitments made with clients and of course, with deliveries, why always we are ensuring that commitment.

Do you dispatch outside Spain?

Yes, we ship orders throughout Europe and in the event that your order is to a country outside the EEC, you can consult us in info@dolmendelacara.com where we will manage your query and we will give you our offer to send your order to the destination that you indicate us.

Particular conditions of international shipments

Prices per expedition considering in the case of international, that an expedition is a single package of maximum 31.5 kgs. In international shipments destinations of Corsica, Sardinia, Sicily, Isle of Man and the Channel Islands have a supplement of 16 € on the general rate of the country. Customs formalities are included in origin in the fare of the countries not belonging to the EU (rates of destination and taxes excluded). Transit times are guiding, they do not include the time spent on custom formalities in international shipments. dolmendelacara.com reserves the right to change the fees if they suffer from increases in the collaborating companies. All bottles are shipped with a protection of Porexpan and the cardboard box reinforced.

 

Guarantee and Return Policy

 

All the items offered in the online shop dolmendelacara.com are a selection of original products guaranteed that offer the highest quality, discarding any type of imitation or non-original article, and are subject to the established in the law of guarantees, as well as the guarantee of transport and return in the fixed terms. In the event that the customer is not satisfied with the purchase made, he has a legal period of 14 days from the receipt of the orders to execute the right of return with the following conditions:

  1. Products sold must always be original products and they must be verified by the supplier at the time that they are prepared for shipment, but if there is any reason why the item does not arrive in terms of destination, the customer may exercise the Right of return free of charge on their part, attaching photographs and graphic documents on their breakage or deformity. In these cases, the cost of transportation must be borne by the carrier or the supplier, depending on who is responsible for the bad conditions in the delivery of the product. The customer will immediately process a new shipment or the contract resolution of the products purchased with the corresponding refund of the amount paid within a period of less than 7 calendar days and at no additional charge for the customer in accordance with the method of payment used. In cases where the product has been delivered in perfect condition, the clients under the legislation can also exercise their right of return in withdrawl, although in these cases the shipping and collection costs shall be borne by the same client. Once the goods have been received in the warehouses and after checking the status of the same, we will proceed to refund of the amount paid by the client after deducting costs of handling (60% on the value of the product) and transport (to change depending on the company and mileage), within a maximum period of 7 calendar days and according to the method of payment used.
  2. Items must be returned in their original packaging and in the event of a return in withdrawl or non-conformity with the product, they must keep the warranty seal intact. The company shall not reimburse the amount of the products without warranty seal intact, located on the caps of the main packaging and on the packaging (those containing expiration dates and lot number).